FAQ

l Please make sure the red indicator light is blinking when you are attempting to connect to the APP. Default Mode Paring: Red Indicator Blinking rapidly. AP mode Paring: Red Indicator Blinking slowly. 

l Please finish the pairing within 3 minutes of when the red indicator starts blinking. (Refer to “Me-FAQ&Feedback" in the APP)

l If your router is 2.4Ghz & 5Ghz dual-band, the 2.4Ghz band may not be turned on. Please enter the router settings to turn on the 2.4Ghz band. You can check the router's manual or contact the router's official support for help.

l Make sure you entered the correct WiFi password.

l The network may be delayed or the network signal is weak.

l Try to move the router closer to the switch or power off the router and then power it on. If still doesn’t work, try to replace the light bulb with a different model or brand bulb.

l Check whether the Alexa APP is correctly configured with the account of TreatLife APP. Refer to the manual instruction or “Me--FAQ&Feedback--All-Third-party control issues" in APP to reconnect to Alexa.

lRemove the switch from APP, and repair the switch to APP again; you can also check Me-> FAQ & Feedback information in the APP. 

lIf it still doesn't work, please contact our support with the virtual ID of the device.

l Press the restart button or power off the switch for a few minutes and then power it on again.

l Press the restart button or power off the switch for a few minutes and then power it on again.

Device Help

l Please check if the load wire (red) and live wire (black) are connected reversely.

l Please check if the load wire (red) and neutral wire (white) are connected reversely.

l Check if its dimmable light bulb, if not, change another non-smart dimmable light bulb.

l Change another different model of non-smart dimmable light bulb.

l Go to TreatLife> dimmer setting to decrease the dimming range.

l Go to TreatLife> dimmer setting to increase the dimming range.

l If its dimmable light bulb, go to smart life> dimmer setting to switch the mode or adjust the dimming range;

l If its not dimmable light bulb, change a non-smart dimmable light bulb.

Installation Guide

ATTENTION

l The Treatlife 3-way light switch can replace existing 3-way or single-pole light switches.

l If you purchased a 3-way bundle, you only need to install one of them per circuit. Feel free to install the remaining 3-way switches in different locations.

l Neutral wire is required to install the smart switch. If your house was built or remodeled before mid-80's, you may not have a neutral. Please try another location or call an electrician for help.

l Install your Treatlife where you have a strong Wi-Fi signal.

l Keep your mobile device close to the Treatlife light switch until setup is complete.

l The supported maximum wattage rating is: 1250W.

 

The Tools You'll Need

l Screwdriver

l Pliers

l Electrical Tester

1. Turn Off Power

Locate your circuit breaker panel and turn off the power to each switch you are replacing

Caution: 

Risk of shock.

Make sure the power to every switch you are replacing has been turned off before installation.

Please call a professional electrician if you are not familiar with electrical work.

 

2. Verify Power Is Off

Press each light switch at the location you’re doing the installation to confirm power is off.

If a light turns on, return the panel to turn off the correct circuit. We recommend you to remove the faceplate from the old switch and use electrical tester to test all wires connected to the switch to ensure there is no voltage in the circuit.

You may need to turn off more than one circuit breaker.

 

3. Pull Out Old Switch

Unscrew the old switch and pull it out of the wall. Do not remove any wires.

 

4. Identify the Old Switch

A  Single-pole Switch

Only one switch controls one light or a bundle of lights.

   

B  3-way Switch

Two switches control the same light or the same bundle of lights.

 

C  4-way Switch

If three switches control the same light or the same bundle of lights, one of the switches is a 4-way switch. The other two are 3-way switches.

  

Screw the 4-way switch back to the wall, and unscrew one of the other two 3-way switches on the circuit that controls the same light.

 

5. Find the NEUTRAL Wires

A neutral is required to install the smart light switch.

Make sure there are NEUTRAL wires (most likely a bundle of one or more white wires ) in the wall. Unless you are replacing an existing smart switch, it’s probably not connected to your old switch.

 

Note: If there is no neutral, please try another location or call an electrician for help.

 

6. Test NEUTRAL and GROUND Wires

Make sure there is no power on the neutral wires from a neighboring circuit. If necessary, shut off additional circuits until no voltage is found.

l Label the NEUTRAL and GROUND wire in the wall with the stickers in the package.

GROUND wires are usually BARE COPPER or GREEN.

 

7. Identify Line/Load Wire

Note: The wires may be different colors than shown.

A  Single Pole Only

l Label the remaining two wires in the wall with the two Line/Load stickers in the package.

 

B  3-way only

l Label the LINE/LOAD wire (usually BLACK, attached with a black screw, and may be labeled “common".) in the wall with the “Line/Load” sticker.

l Label the remaining two wires with the “Traveler" stickers in the package.

 

8. Take Pictures of the Wiring

Take one or two pictures of the old switch and where each wire is connected to it, in case you need guidance to repeat the installation.

Note: Make sure all of the text on the labels in the pictures is clearly displayed.

 

9. Remove Existing Switch

Loosen the screw terminals and remove the old switch.

 

10. Wire the Smart Switch

Remove the sticker securing the wires on the new switch.

A  Single Pole Only

Connect NEUTRAL/GROUND Wires

Use wire nuts to connect the neutral and ground wires on the Treatlife Light Switch to the labeled wires coming from the wall in order.

Connect LINE/LOAD Wires

Use a wire nut to connect the LINE/LOAD wire from Treatlife Light Switch to one of the labeled “Line/Load" wires coming from the wall.

Use a wire nut to connect one of the TRAVELER wires from Treatlife Light Switch to the LINE/LOAD wire coming from the wall.

Cap off the remaining TRAVELER wire from the Switch with a wire nut.


B  3-way only

Connect NEUTRAL, GROUND, LINE/LOAD Wires

Use wire nuts to connect these different wires from Treatlife Light Switch to the labeled wires coming from the wall.

Connect TRAVELER Wires

Use wire nuts to connect the RED wires from the Switch to the TRAVELER wires coming from the wall.

 

11. Install Light Switch Into the Wall

Hold the wire nuts and gently pull each wire to make sure the wire nuts are secure. Carefully push the wires deep into the switch box. Attach the Light Switch to the switch box with the screws provided. Finally, snap on the faceplate.

Note: Do not over tighten the screws, as it could restrict the operation of the switch.

 

12. Turn on Power

Turn power back on at the circuit breaker.


Press the on/off button to confirm whether the switch is powered on/off normally. If the light fixture can not be turned off/on, or sometimes the light switch can not be turned on or off, the wiring maybe incorrect or the nuts are loose. Please refer to the instructions in the manual or call an electrician for help.