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(1) Confirm that the voltage is 120V, the smart light bulb supports 120V only. If the voltage is too high, the smart bulb will flicker or burn out;

(2) Check if the fixture is short-circuited, and try the smart light bulb on another fixture;

(3) If confirmed that neither of the above two conditions is , send mail to our support team at support@treatlife.tech for help.

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(1) Check whether you press the light switch 'ON-OFF-ON-OFF-ON' first;

(2) Press the light switch more times and check again;

(3) Remove it to other fixture;

(4) If still failed, send mail to our support team at support@treatlife.tech.

(1) Check whether the router has a limit on the maximum number of connected devices;

(2) Try the AP mode and connect the smart light bulbs to the network and troubleshoot as suggestions.

Here are the steps for AP mode:

1. Open the Treatlife APP and click the '+' icon on the upper right corner;

2. Tap the right device icon and enter the account and password of your 2.4G wifi;

3. Tap "AP Mode" on the right corner

4. Press the light switch 'on-off-on-off-on' until the bulb blinks rapidly. Then the light switch 'on-off-on-off-on' again until the bulb blinks slowly.

5. Tap "Confirm indicator slowly blink"

6. Open WLAN settings; the WI-FI settings on your phone and connect to the "Treatlife-xxx or Smart Life XXX" network.

7. Go back to the APP and continue to add the device then wait for the connection to complete.

If cannot find the device's hotspot 'Treatlife XXX or Smart Life XXX', check whether the bulb is flickering red SLOWLY, this device's hotspot only could appear when the bulb flickering red SLOWLY;

If can find the device's hotspot 'Treatlife XXX or Smart Life XXX', but still failed in the last connection, try another smartphone's hotspot, not wifi if you have iPad or another smartphone. And can try the Smart Life APP.

1. Tap the “+" on the upper right corner and choose 'Add device';

2. Choose 'Add Manually' and choose 'Lighting', then choose the right bulb icon;

3. Enter your Wifi password.

4. Tap "EZ Mode" in the right corner;

5. Press the light switch 'on-off-on-off-on' until the bulb blinks rapidly.

6. Tap "Confirm indicator rapidly blink"

7.  Wait for the connection to complete.

If failed in the last connection, check whether the WiFi is real 2.4G and near the smart light bulb to the router. If still failed, try the AP mode. And also can try the Smart Life APP.

Video: https://cdn.shopify.com/videos/c/o/v/172675c821104310990400b739419037.mp4

            https://cdn.shopify.com/videos/c/o/v/fc4de9047ffa4821bf8d85a04ff5c757.mp4https://cdn.shopify.com/videos/c/o/v/172675c821104310990400b739419037.mp4

1. Tap the “+" on the upper right corner and choose 'Add device';

2. Choose 'Add Manually' and choose the 'Bulb', then choose the right bulb icon;

3. Enter your 2.4G WiFi password.

4. Change from 'EZ Mode' to "AP Mode" in the right corner;

5. Press the light switch 'on-off-on-off-on' until the bulb blinks rapidly. Then press the light switch 'on-off-on-off-on' AGAIN until the bulb blinks slowly.

6. Tap "Confirm indicator slowly blink" and tap 'Connect Now';

7.  Jump to the WLAN page automatically, if not, kindly click the WLAN settings: the WI-FI settings on your phone and connect to the "Treatlife-xxx" network;

8. Jump back to Treatlife APP automatically, if not, kindly go back to Treatlife APP, choose 'Confirm hot spot connection, next' and wait for the connection to complete.

If cannot find the device's hotspot 'Treatlife XXX or Smart Life XXX', check whether the bulb is flickering red SLOWLY, this device's hotspot only could appear when the bulb flickering red SLOWLY;

If can find the device's hotspot 'Treatlife XXX or Smart Life XXX', but still failed in the last connection, try another smartphone's hotspot, not wifi if you have iPad or another smartphone.

Steps to try another mobile phone's hotspot: Mobile phone A or iPad download Treatlife APP, mobile phone B turn on the 2.4G personal hotspot as in the below photo. And then connect the mobile phone A/ipad to the 2.4G personal hotspot issued by mobile phone B, and then connect the bulb to Treatlife APP on the mobile phone A/Ipad.

Bulb AP mode: https://cdn.shopify.com/videos/c/o/v/f47dbb794df3427facda29f723d53423.mp4How to let bulb flicker slowly: https://cdn.shopify.com/videos/c/o/v/9e6b8282d5f548609127c794663f9a7f.mp4

(1) Confirm whether the bulb is in the pairing mode, it will flicker when the bulb enters into pairing mode;

(2) Confirm that the smart light bulb is connected to NON-SMART, NON-DIMMABLE switch. The smart light bulb cannot use with any dimmer outlets and smart outlets, if used with these outlets, the smart light bulb will flicker;

(3) Check whether the voltage is 120V, lower or higher than 120V will cause the bulb to flicker, and when the voltage is too high, it will cause the bulb to burn;

(4) If all the smart light bulbs are connected to the same fixture, you could replace one of them with the regular bulb and check again

(1) Check whether you have set any schedule such as sunrise and sunset;

(2) Remove the device and choose 'Disconnect and wipe data', then re-connect it to APP;

(3) If still failed, send mail to our support team at support@treatlife.tech for help.

(1) Turn off and on the smart bulb directly on the Treatlife APP to check whether the color of the smart bulb is the same as the color before turning it off;

(2) Remove the smart light bulb from APP and choose 'Disconnect and wipe date' when deleting the device, and then re-connect it to APP again;

(3) If still has this issue after removing the bulb and wiping the date, send mail to our support team at support@treatlife.tech.

(1) Turn off and on the smart bulb directly on the Treatlife APP to check whether the color of the smart bulb is the same as the color before turning it off;

(2) If the color is the same, check whether the smart light bulb set any schedule or automation such as biorhythm;

(3) Remove the smart light bulb from APP and choose 'Disconnect and wipe date' when deleting the device, and then re-connect it to APP again;

(4) If still has this issue after removing the bulb and wiping the date, send mail to our support team at support@treatlife.tech.

Please check if the bulbs have the same issue when you control them separately. If the same issue, please change the bulb to a fixture close to the router and check again.

(1) If the device is a switch, cut off the power of the switch for 3 minutes;

(2) If the device is a smart light bulb/led strip light/plug, try it in another place;

(3) If still failed, send mail to our support team at support@treatlife.tech for help. Thank you.

(1) Check whether the light strip is firmly connected to the controller.

(2) Check that the small arrow above is connected in the way of 'arrow to arrow';

(3) If it still fails, please email our support team at support@treatlife.tech.

1. Tap the “+" on the upper right corner;

2. Choose 'Add Manually' and choose 'Lighting', then choose the 'Strip Light' icon;

3. Tap "EZ Mode" in the right corner; 

4. Press the ON/OFF button for 5 seconds until the strip light blinks red rapidly;

5. Tap "Confirm indicator rapidly blink";

6. Enter your Wifi password;

7.  Wait for the connection to complete.

If failed in the last connection, check whether the Wi-Fi is real 2.4G and near the led strip light to the router. If still failed, try the AP mode and another smartphone's hotspot not wifi if you have iPad or another smartphone. And also can try the Smart Life APP.

1. Tap the “+" on the upper right corner;

2. Choose 'Add Manually' and choose 'Lighting', then choose the 'Strip Light' icon;

3. Tap "AP Mode" in the right corner;

4. Press the ON/OFF button for 5 seconds until the led strip light blinks red rapidly. Then press the ON/OFF button for 5 seconds until the led strip light blinks red SLOWLY.

5. Tap "Confirm indicator slowly blink"

6. Enter your Wifi password.

7. Open WLAN settings; the WI-FI settings on your phone and connect to the "Treatlife-xxx" or ‘’Smart Life XXX'‘, network.

8. Go back to the APP and continue to add the device then wait for the connection to complete.

If cannot find the device's hotspot 'Treatlife XXX or Smart Life XXX', check whether the  led strip light is flickering red SLOWLY, this device's hotspot only could appear when the led strip light flickering red SLOWLY;

If can find the device's hotspot 'Treatlife XXX or Smart Life XXX', but still failed in the last connection, try another smartphone's hotspot, not wifi if you have iPad or another smartphone.

Move the cursor to the white area in the middle of the APP.

Kindly contact our support team at support@treatlife.tech with the details about the issue.

Kindly contact our support team at support@treatlife.tech with the details about the issue.

Contact our support team at support@treatlife.tech, and send us the parameter of your adapter, such as input voltage, and output voltage.

(1) Check whether you press the light on/off button 5 seconds first;

(2) Double check, maybe the led is too dim to see it blinking;

(3) Press the on/off button longer;

(4) If check all the above suggestions, still failed, send mail to our support at support@treatlife.tech.

1. Tap the “+" on the upper right corner;

2. Choose 'Add Manually' and choose the 'Switch', then choose the right switch icon;

3. Enter your Wifi password.

4. Tap "EZ Mode" in the right corner;

5. Press the ON/OFF button for 5 seconds until the bulb blinks rapidly.

6. Tap "Confirm indicator rapidly blink"

7.  Wait for the connection to complete.

Note: Above steps may be a little different.

If failed in the last connection, check whether the Wi-Fi is real 2.4G and near the smart light bulb to the router. If still failed, try the AP mode and another smartphone's hotspot not wifi if you have iPad or another smartphone. And also can try the Smart Life APP.

1. Tap the “+" on the upper right corner and choose 'Add device';

2. Choose 'Add Manually' and choose the 'Switch', then choose the right switch icon;

3. Enter your 2.4G WiFi and password.

4. Change from 'EZ Mode' to "AP Mode" in the right corner;

5. Press the ON/OFF button for 5 seconds until the led indicator light blinks red rapidly. Then press the ON/OFF button for 5 seconds until the led indicator light blinks red SLOWLY.

6. Tap "Confirm indicator slowly blink" and tap 'Connect Now';

7.  Jump to the WLAN page automatically, if not, kindly click the WLAN settings: the WI-FI settings on your phone and connect to the "Treatlife-xxx" network;

8. Jump back to Treatlife APP automatically, if not, kindly go back to Treatlife APP, choose 'Confirm hot spot connection, next' and wait for the connection to complete.

Note: Above steps maybe a little different.

If cannot find the device's hotspot 'Treatlife XXX or Smart Life XXX', check whether the led indicator light is flickering red SLOWLY, this device's hotspot only could appear when the led indicator light flickering red SLOWLY;

If can find the device's hotspot 'Treatlife XXX or Smart Life XXX', but still failed in the last connection, try another smartphone's hotspot, not wifi if you have iPad or another smartphone.

Steps to try another mobile phone's hotspot: Mobile phone A or iPad download Treatlife APP, mobile phone B turn on the 2.4G personal hotspot as in the below photo. And then connect the mobile phone A/ipad to the 2.4G personal hotspot issued by mobile phone B, and then connect the bulb to Treatlife APP on the mobile phone A/Ipad.

Switch AP mode: https://cdn.shopify.com/videos/c/o/v/88d7202aa81348ad97381efed1b56519.mp4

(1) Check whether the router has a limit on the maximum number of connected devices;

(2) Try the AP mode and connect the switches to the network and troubleshoot as suggestions.

Here are the steps for AP mode:

1. Tap the “+" on the upper right corner;

2. Choose 'Add Manually' and choose the 'Switch', then choose the right switch icon;

3. Enter your Wifi password.

4. Tap "AP Mode" in the right corner;

5. Press the ON/OFF button for 5 seconds until the led indicator light blinks red rapidly. Then press the ON/OFF button for 5 seconds until the led indicator light blinks red SLOWLY.

6. Tap "Confirm indicator slowly blink"

7. Open WLAN settings; the WI-FI settings on your phone and connect to the "Treatlife-xxx" or ‘’Smart Life XXX'‘, network.

8. Go back to the APP and continue to add the device then wait for the connection to complete.

Note: Above steps may be a little different.

If cannot find the device's hotspot 'Treatlife XXX or Smart Life XXX', check whether the led indicator light is flickering red SLOWLY, this device's hotspot only could appear when the led indicator light flickering red SLOWLY;

If can find the device's hotspot 'Treatlife XXX or Smart Life XXX', but still failed in the last connection, try another smartphone's hotspot, not wifi if you have iPad or another smartphone.

Cut off the power of the switch for 3 minutes, if the switch still cannot work manually, send mail to our support team at support@treatlife. tech.

Kindly confirm whether the led indicator light can light on;

1. If the led indicator light cannot be lit on at all

(1) Confirm whether the switch has been connected to the neutral wire first. Kindly note if your old switch is not a smart switch, there is no neutral wire connected to the old switch. The white wire connected to the old switch is not the neutral wire. You can check the electrical box behind, whether there is a bunch of white wires, if yes, these white wires may be the neutral wire.

(2) If the switch has connected the neutral wire, for the single pole smart switch, kindly swap the line wire and load wire and check again; for the 3-way smart switch, kindly swap two traveler wires and one line/load wire these three wires in turn;

(3) If your switch is the 3-way dimmer switch DS02, in addition to the above two suggestions, kindly check whether it is installed on the right side, it can be installed on the power source/input side, you can try it another side on the 3-way circuit and check again.

(4) If all the above suggestions were tried and still failed, send mail to our support team at support@treatlife.tech with the order id, the model of the switch, some photos of the wiring of the old switch, and electrical box, the details about the issue.

2. If the led indicator can be lit on, but the lights won't be turned on.

Kindly send mail to our support team at support@treatlife.tech with the order id, the model of the switch, some photos of the wiring of the old switch and electrical box, and the details about the issue.

Confirm whether your phone is iPhone or Android phone first.(1) If it is iPhone, connect the iPhone to 2.4G WiFi first, and then connect the switch to Treatlife APP as per the below steps.Open Treatlife APP/Smart Life APP ---- Tap Treatlife APP: 'Profile'  ---- Choose 'HomeKit Information' ---- 'Add HomeKit device' and scan the code on the surface of the switch ---- wait for the connection successfullyAfter the device connected to Treatlife APP successfully, the switch SS02H will be shown on the Home APP automaticallyAttention: If the switch SS02H has been connected to Home APP, but is still not added to the Treatlife APP, kindly bind it to Treatlife APP as per the below steps.Open Treatlife APP/Smart Life APP ---- Tap Treatlife APP: 'Profile'  ---- Choose 'HomeKit Information' ---- It will show the device that has connected to the Home APP,  tap the 'Binded' and then the switch will show on the Treatlife.

(2) If it is an Android phone, the switch supports AP mode only. The steps to connect the switch to an Android phone are as below.1. Tap the “+" on the upper right corner;2. Choose 'Add Manually' and choose the 'Switch', then choose the right switch icon;3. Enter your Wifi password.4. Tap "AP Mode" in the right corner;5. Quickly press the light switch button for 5 seconds until the red indicator light blinks rapidly. Then quickly press the light switch button 5 seconds AGAIN until the indicator light blinks slowly.6. Tap "Confirm indicator slowly blink"7. Open WLAN settings; the WI-FI settings on your phone and connect to the "Treatlife-SL-xxx" or 'Smart Life-xxx' network.8. Go back to the APP and continue to add the device then wait for the connection to complete.Note: The order of the above steps may be a little different.If couldn't find the device's hotspot 'Treatlife XXX or Smart Life XXX', check whether the led indicator light is flickering red SLOWLY, this device's hotspot only could appear when the led indicator light flickering red SLOWLY.If could find the device's hotspot 'Treatlife XXX or Smart Life XXX', but still failed in the last connection, kindly try another mobile phone's hotspot, not wifi, and check again if have another smartphone or iPad.

Confirm whether your phone is iPhone or Android phone first.(1) If it is iPhone, connect the iPhone to 2.4G WiFi first, and then connect the switch to Smart Life APP as per the below steps.Open Treatlife APP/Smart Life APP ---- Tap Smart Life APP: 'Me'  ---- Choose 'HomeKit Information' ---- 'Add HomeKit device' and scan the code on the surface of the switch ---- wait for the connection successfullyAfter the device is connected to Smart Life APP successfully, the switch SS02H will be shown on the Home APP automaticallyAttention: If the switch SS02H has been connected to Home APP, but is still not added to the Smart Life APP, kindly bind it to Smart Life APP as per the below steps.Open Treatlife APP/Smart Life APP ---- Tap Smart Life APP: 'Me'  ---- Choose 'HomeKit Information' ---- It will show the device that has connected to the Home APP,  tap the 'Binded' and then the switch will show on the Smart Life APP.(2) If it is an Android phone, the switch supports AP mode only. The steps to connect the switch to an Android phone are as below.1. Tap the “+" on the upper right corner;2. Choose 'Add Manually' and choose 'Switch (WiFi） ';3. Enter your Wifi password.4. Quickly press the light switch button for 5 seconds until the red indicator light blinks rapidly. Then quickly press the light switch button 5 seconds AGAIN until the indicator light blinks slowly.5. Tap "Confirm the indicator is blinking ..." and choose 'Blink Slowly', and then Tap 'Go to Connect';6. Open WLAN settings; the WI-FI settings on your phone and connect to the "Treatlife-sl-xxx" or 'Smart Life -sl-xxx’ network or public wifi without a password.7. Go back to the APP and continue to add the device then wait for the connection to complete.If couldn't find the device's hotspot 'Treatlife XXX or Smart Life XXX', check whether the led indicator light is flickering red SLOWLY, this device's hotspot only could appear when the led indicator light flickering red SLOWLY.If could find the device's hotspot 'Treatlife XXX or Smart Life XXX', but still failed in the last connection, kindly try another mobile phone's hotspot, not wifi, and check again if have another smartphone or iPad.

(1) Confirm whether the WiFi is 2.4G, you can try to test with another phone's personal 2.4G hotspot if you have another mobile phone or iPad to confirm whether this issue is caused by the network first;(2) If your phone is iPhone, cut off the power of the switch and press the on/off button to reset the switch until the led indicator light flickers red, and then connect the switch to Treatlife/Smart Life APP again.Tap Treatlife APP: 'Profile' or Smart Life APP: 'Me' ---- Choose 'HomeKit Information' ---- 'Add HomeKit device' and scan the code on the surface of the switch ---- wait for the connection to be successful.

Confirm whether the led indicator light on the switch will light on.

1. If the led indicator won't light on after pressing the on/off button many times, troubleshoot as following steps.

(1) Confirm that the switch has been connected to the neutral wire.

Note that the smart switch must be connected to the neutral wire or it will not work. Moreover, if the old switch is a traditional switch, not a smart switch, there isn't a neutral wire connected to the old switch, and the white wire connected to the old switch is not the neutral wire.

The neutral wire is usually a bunch of white wires behind the electrical box or directly  connected to the bulb;

(2) Swap the line wire, neutral wire, and load wire in turn;

(3) Send some photos of the wiring diagram of the old switch to our support at support@treatlife.tech, and we will mark all the wires on the old switch for you.

2. If the led indicator can light on, troubleshoot as following steps.

(1) Swap the black line wire and red load wire;

(2) Install it on another single pole circuit;

(3) If it can't work on another single pole circuit, kindly send mail to our support at support@treatlife.tech.

(1) Check total power of the bulbs connected to, whether it exceeds 10A Maximum Resistive load 5A Incandescent;

(2) Check whether the bulbs connected to are the NON-SMART bulb;

(3) Install it on another single pole circuit;

(4) if it still has this issue, send mail to our support team at support@treatlife.tech for help.

Connect it to the Treatlife APP and check whether there is 'Light Mode' function on APP as following steps.

Open the Treatlife/Smart Life APP --- Tap the device --- Click on the setting logo in the lower right corner --- Find and Tap the 'Light Mode' and then you could change the status of led indicator light

Kindly note that not all the single pole smart switches have this function, only the new version, if you couldn't find the 'Light Mode' function on APP, please send mail to our support team at support@treatlife.tech with the virtual ID of the switch.

Open the Treatlife/Smart Life APP --- Tap the device --- Click the pen icon in the upper right corner --- Find and Tap the 'Device Information' on the top --- Copy the 'Virtual ID'

Confirm whether the led indicator light on the switch will light on first.

1. If the led indicator won't light on after pressing the on/off button many times, troubleshoot as following steps.

(1) Check whether the switch is connected to the neutral wire. Note that if the old three-way switch is a traditional switch, not a smart switch, the neutral wire is not connected to the old switch, it may be a bunch of white wires on the electrical box at the back or directly connected to the light bulb;

(2) Confirm the 3-way switch in another side is Non-dimmable switch;

(3) Confirm that the switch has connected to the neutral wire, and then swap the black line wire and two red traverler wires in turn;

(4) Install it on a single pole circuit, seal one red traveler wire with nut, connect another three wires (connect the load wire to another red traveler wire on the switch), if it work on a single pole circuit, the switch have no problem. Kindly check the wiring of the 3-way circuit installed before or try it on another 3-way circuit;

(5) If it cann't work on a single pole circuit, swap the balck line wire and the red traveler wire first, if it still won't work, kindly send mail to our support at support@treatlife.tech for replacement.

2. If the led indicator can light on, troubleshoot as following steps.

(1) Swap the black line wire and two red traverler wires in turn;

(2) Check whether the the circuit or bulb are shorted;

(3) Install it on a single pole circuit, seal one red traveler wire with nut, connect another three wires (connect the load wire to another red traveler wire on the switch), if it work on a single pole circuit, the switch have no problem. Kindly check the wiring of the 3-way circuit installed before or try it on another 3-way circuit;

(4) If it cann't work on a single pole circuit, swap the balck line wire and the red traveler wire first, if it still won't work, kindly send mail to our support at support@treatlife.tech for replacement.

(1) Swap the two red traveler wires and black line wire in turn;

(2) If still has an issue, send the details about the issue and the photos of the wiring diagram of the old switch to our support team at support@treatlife.tech for help.

(1) Check total power of the bulbs connected to, whether it exceeds 10A Maximum Resistive load 5A Incandescent;

(2) Check whether the bulbs connected to are the NON-SMART bulb;

(3) Check whether the switch in anther side is NON-Dimmable Switch;

(4) Install it on another 3-way circuit or single pole circuit;

(5) if it still has this issue, send mail to our support team at support@treatlife.tech for help.

Connect it to the Treatlife APP and check whether there is an 'Indicator' or 'LED Indicator'. If yes, you can change the status of the led indicator light.

Kindly note that not all the smart switches have this function, only the new version, if you couldn't find the 'Indicator' or 'LED Indicator' function on APP, please send mail to our support team at support@treatlife.tech with the virtual ID of the switch.

Open the Treatlife/Smart Life APP --- Tap the device --- Click the pen icon in the upper right corner --- Find and Tap the 'Device Information' on the top --- Copy the 'Virtual ID'

(1) Check whether the led indicator light on the switch is always on/off and won't change the status;

(2) If the led indicator light won't change the status, try this switch on another 3-way circuit where the same model switch is working properly or try it on a single pole circuit;

(3) If it still has the same issue on another 3-way circuit or single pole circuit, send mail to our support team at support@treatlife.tech for help;

(4) If it works fine on another 3-way circuit or single pole circuit, check whether there is something wrong with the circuit installed before, and also can send mail to our support team at support@treatlife.tech for help.

(1) Change another different model of a non-smart dimmable light bulb.

(2) Try it on another circuit;

(3) If still failed, kindly send mail to our support at support@treatlife.tech.

(1) Check whether the bulbs connected to are NON-Smart Dimmable bulbs;

(2) Try the three dimming modes on APP;

(3) Set the brightness to 100% and check whether it still flickers;

(4) If the switch is a 3-way dimmer switch, kindly check whether the other switch in the same circuit is a dimmer switch or smart switch, the 3-way dimmer switch can be used with a non-smart, non-dimmer switch only.

(5) If you have an incandescent bulb or another NON-Smart Dimmable Bulb, try to replace these bulbs and check again;

(6) If still failed, send mail to our support team at support@treatlife.tech for help.

(1) Check whether the bulb connected to is NON-Smart Dimmable Bulb;

(2) If it can work fine before, suddenly stopped dimming manually, cut off the power of the switch for 3 minutes, and check again. If still failed, send mail to our support team at support@treatlife.tech with the details about the issue.

(1) Check whether the bulbs connected to are NON-Smart Dimmable bulbs;

(2) Try the three dimming modes on APP;

(3) If you have an incandescent bulb or another NON-Smart Dimmable Bulb, try to replace these bulbs and check again;

(4) If still failed, send mail to our support team at support@treatlife.tech for help.

(1) Check whether the bulb connected to is NON-Smart Dimmable Bulb;

(2) Check whether can dim manually;

If it can dim manually, remove the switch from the Treatlife APP and re-connect it again;

If it can't dim manually, cut off the power of the switch for 3 minutes and check again. If still failed, send mail to our support team at support@treatlife.tech with the details about the issue.

(1) Set the dimming range to 1%~100% and check again;

(2) Change another different model of the non-smart dimmable light bulb.

Confirm whether the led indicator light on the switch will light on.

1. If the led indicator won't light on after pressing the on/off button many times, troubleshoot as following steps.

(1) Confirm that the switch has been connected to the neutral wire.

Note that the smart switch must be connected to the neutral wire or it will not work. Moreover, if the old switch is a traditional switch, not a smart switch, there isn't a neutral wire connected to the old switch, and the white wire connected to the old switch is not the neutral wire.

The neutral wire is usually a bunch of white wires behind the electrical box or directly  connected to the bulb;

(2) Swap the line wire, neutral wire, and load wire in turn;

(3) Send some photos of the wiring diagram of the old switch to our support at support@treatlife.tech, and we will mark all the wires on the old switch for you.

2. If the led indicator can light on, troubleshoot as following steps.

(1) Swap the black line wire and red load wire;

(2) Install it on another single pole circuit;

(3) If it can't work on another single pole circuit, kindly send mail to our support at support@treatlife.tech.

(1) Check the total power of the bulbs connected to, whether it exceeds 150W LED/300W INC (DS02S)/400W INC(DS01);

(2) Check whether the bulbs connected to are the NON-SMART DIMMABLE bulb;

(3) Install it on another single pole circuit;

(4) if it still has this issue, send mail to our support team at support@treatlife.tech for help.

Kindly help to confirm whether you encounter the following situation 1 or situation 2, and then follow the solution.

Situation 1:Both single pole dimmer switches are turned off, turning on the switch will turn on another dimmer switch, or adjusting the brightness of switch A, the bulbs connected to switch B will be turned on or flicker. But when both switches are turned on, they all can work fine.

Situation 2:Both single pole dimmer switches are turned off, turning on the switch will turn on another dimmer switch, or adjusting the brightness of switch A, the bulbs connected to switch B will be turned on or flicker. And when both switches are turned on, adjusting the brightness of switch A will change the brightness of switch B or let switch B flicker.

For situation 1, you can replace the single pole dimmer switch with the 3-way dimmer switch DS02 or replace the bulbs.

For situation 2, the only solution is to replace the bulbs.

For the 3-way dimmer switch DS02, Please note the following precautions, thank you.

(1) If it is installed on a 3-way circuit, it must be installed on the power source side, otherwise it will not work;

(2) One 3-way circuit only could install one 3-way dimmer switch DS02, the other switch in the same 3-way circuit must be a 3-way dumb switch(no-smart, no-dimmable);

(3) The bulb connected must be a no-smart dimmable bulb, we recommend the brand such as Philip, GE, or Feit;

(4) If the led indicator light will flick WHITE or turn off automatically after being turned on, kindly check whether the power of the lights connected exceeds 150LED/400INC;

If the power meets the requirement, kindly try it on the single pole circuit and check again.

Confirm whether the led indicator light on the switch will light on.

1. If the led indicator won't light on after pressing the on/off button many times, troubleshoot as following steps.

(1) Check whether the switch is connected to the neutral wire. Note that if the old three-way switch is a traditional switch, not a smart switch, the neutral wire is not connected to the old switch, it may be a bunch of white wires on the electrical box at the back or directly connected to the light bulb;

(2) Confirm the 3-way dimmer switch DS02 is installed on the side near the power source, if the switch isn't installed on the side near the power source, it won't work;

(3) Check whether you have installed two packs of 3-way dimmer switch DS02 in the same circuit. One circuit only installs one 3-way dimmer switch, the other switch in the same circuit must be a dumb switch(non-smart, non-dimmable);

(4) If has met the above three requirements, Install it on a single pole circuit, seal one red traveler wire with a nut, and connect another three wires (connect the load wire to another red traveler wire on the switch), if it works on a single pole circuit, the switch has no problem. Kindly check the wiring of the 3-way circuit installed before, and swap the two traveler wires and the line wire in turn;

(5) If it can't work on a single pole circuit, swap the black line wire and the red traveler wire first, if it still won't work, kindly send mail to our support at support@treatlife.tech for replacement.

2. If the led indicator can light on, troubleshoot as following steps.

(1) Swap the black line wire and two red traveler wires in turn;

(2) Check whether the circuit or bulb is shorted;

(3) Install it on a single pole circuit, seal one red traveler wire with a nut, and connect another three wires (connect the load wire to another red traveler wire on the switch), if it works on a single pole circuit, the switch has no problem. Kindly check the wiring of the 3-way circuit installed before or try it on another 3-way circuit;

(4) If it can't work on a single pole circuit, swap the black line wire and the red traveler wire first, if it still won't work, kindly send mail to our support at support@treatlife.tech.

(1) Swap the two red traveler wires and black line wire in turn;

(2) If still the same issue or the 3-way dimmer switch won't work, Install it on another side, the side you install this switch may not be the power source side;

(3) If still has an issue, send the details about the issue and the photos of the wiring diagram of the old switch to our support team at support@treatlife.tech for help.

(1) Check the total power of the bulbs connected to, whether it exceeds 150W LED/ 400W INC;

(2) Check whether the bulbs connected to are the NON-SMART DIMMABLE bulb;

(3) Check whether the other switch in the same circuit is traditional on/off switch(non-smart, non-dimmable);

(4) Install it on a single pole circuit and check whether still has this issue, if it still has, send mail to our support team at support@treatlife.tech for help.

Connect the switch to Treatlife APP and check whether there is an "indicator" function on the APP, you could change the status of the led indicator light via this function.

No, we only have the 3-way +/- dimmer switch DS02 on sale, which has the same appearance as the single-pole dimmer switch DS02S.

(1) Check whether can adjust the fan speed on Alexa/Google Home APP;

(2) If can adjust the fan speed on Alexa Google Home APP, but just failed in voice command, set the language of Alexa/Google Home to English, and try the command such as 'Alexa, set the {device name} speed to level 4 or so on;

(3) Check if there are other devices with the same name as the fan;

(4) If still failed, send mail to our support team at support@treatlife.tech with the details of the issue.

Check if the fan has 4 speeds. If it is a 3-lever fan or a 5-lever fan, the fan may be not compatible with the fan/light switch DS02F.

(1) If the fan is controlled by the chain before, must set the fan speed to maximum before installing the fan/light switch DS03;

(2) Confirm that the fan does not have a remote control, not a smart fan that can be connected to Bluetooth or WiFi.

This is because that Google Home doesn't support this function, you can set the fan speed with a command, such as 'Hello Google, set the {device name} to level 4 or so on.

(1) The fan must be a 4-level fan;

(2) The fan cannot be a smart fan that can be connected via Bluetooth or wifi;

(3) The fan cannot have a remote control;

(4) The fan cannot be an exhaust fan.

(5) The old switch must have 4 wires, neutral wire, fan load wire, line wire, and ground wire. The neutral wire is needed, otherwise, the switch won't work.

Confirm whether the led indicator light on the switch will light on.

1. If the led indicator won't light on after pressing the on/off button many times, troubleshoot as following steps.

(1) Confirm that the switch has been connected to the neutral wire.

Note that the smart switch must be connected to the neutral wire or it will not work. Moreover, if the old switch is a traditional switch, not a smart switch, there isn't a neutral wire connected to the old switch, and the white wire connected to the old switch is not the neutral wire.

The neutral wire is usually a bunch of white wires behind the electrical box or directly  connected to the bulb;

(2) Swap the line wire, neutral wire, and load wire in turn;

(3) Send some photos of the wiring diagram of the old switch to our support at support@treatlife.tech, and we will mark all the wires on the old switch for you.

2. If the led indicator can light on, troubleshoot as following steps.

(1) Swap the black line wire and yellow load wire;

(2) Install it on another circuit;

(3) If it can't work on another circuit, kindly send mail to our support at support@treatlife.tech.

(1) Check whether the power of the fan exceeds Fan Max Power: 1.5A;

(2) Install it on another circuit or the location where the other same model switch is working fine.

(3) If still has an issue, send mail to our support at support@treatlife.tech

For the fan/light switch DS03, Please note the following precautions, thank you.

(1) The fan must be a 4-level fan;

(2) The fan cannot be a smart fan that can be connected via Bluetooth or wifi;

(3) The fan cannot have a remote control;

(4) The fan cannot be an exhaust fan.

(5) The bulb connected must be a no-smart dimmable bulb, we recommend the brand such as Philip, GE, or Feit;

(6) The old switch must have 5 wires, neutral wire, fan load wire, light load wire, line wire, and ground wire. The neutral wire is needed, otherwise, the switch won't work; Must have two separate wires for the fan and light on the old switch.

Confirm whether the led indicator light on the switch will light on.

1. If the led indicator won't light on after pressing the on/off button many times, troubleshoot as following steps.

(1) Confirm that the switch has been connected to the neutral wire.

Note that the smart switch must be connected to the neutral wire or it will not work. Moreover, if the old switch is a traditional switch, not a smart switch, there isn't a neutral wire connected to the old switch, and the white wire connected to the old switch is not the neutral wire.

The neutral wire is usually a bunch of white wires behind the electrical box or directly  connected to the bulb;

(2) Test the voltage of all the wires, the wire that always has 120V is the line wire;

(3) Send some photos of the wiring diagram of the old switch to our support at support@treatlife.tech, and we will mark all the wires on the old switch for you.

2. If the led indicator can light on, troubleshoot as following steps.

(1) Check whether the fan load wire and light load wire are connected to the same wire together, or whether the old switch just has one load wire;

(2) Kindly send mail to our support at support@treatlife.tech.

Because Google/Alexa doesn't have a light/fan in this category, the fan/light switch DS03 will be divided into 3 devices. If you haven't changed the name on Treatlife Life APP. The three devices should be one named 'light', two fans named ' fan', and 'Ceiling fan dimmer switch DS03'.

(1) Check in Alexa/Google Home APP, if the fan will be turned on when turning on the light;

(2) If this problem only occurs with voice commands, check whether the voice command you use contains two device names, for example, you name the fan as the bedroom room, and the light as 'light', and the voice is 'bedroom' light', so it turns on the fans and lights.

(3) Change the name of three devices for this fan/light switch on the Treatlife APP and check again. (P.S.: The fan/light switch DS03 has three devices on Alexa/Google Home).

1. Tap the “+" on the upper right corner;

2. Choose 'Add Manually' and choose the 'Plug', then choose the right plug icon;

3. Tap "EZ Mode" in the right corner;

4. Press the ON/OFF button 3 times until the led indicator light blinks red rapidly;

5. Tap "Confirm indicator rapidly blink";

6. Enter your Wifi password;

7.  Wait for the connection to complete.

If failed in the last connection, check whether the Wi-Fi is real 2.4G and near the dimmer plug to the router. If still failed, try the AP mode and another smartphone's hotspot not wifi if you have iPad or another smartphone. And also can try the Smart Life APP.

1. Tap the “+" on the upper right corner and choose 'Add device';

2. Choose 'Add Manually' and choose the 'Plug', then choose the right dimmer plug icon 'Outdoor Dimmer';

3. Change from default 'EZ Mode' to "AP Mode" on the right corner

4. Quickly press the on/off button 3 times until the red indicator light blinks rapidly(the led indicator light won't stop flickering red). Then quickly press the on/off button 3 times AGAIN until the indicator light blinks red SLOWLY（the led indicator light flickers red about once a second）.

5. Tap "Confirm indicator slowly blink".

6. Enter your 2.4G WiFi name and password (kindly note that don't enter the device's hot spot name here) and choose 'Next', then choose 'Connect now

7.  Jump to the WLAN page automatically, if not, kindly click the WLAN settings: the WI-FI settings on your phone and connect to the "Treatlife-xxx" network;

8. Jump back to Treatlife APP automatically, if not, kindly go back to Treatlife APP, choose 'Confirm hot spot connection, next' and wait for the connection to complete.

If cannot find the device's hotspot 'Treatlife XXX or Smart Life XXX', check whether the  led indicator light is flickering red SLOWLY, this device's hotspot only could appear when the led indicator light flickering red SLOWLY;

If can find the device's hotspot 'Treatlife XXX or Smart Life XXX', but still failed in the last connection, try another smartphone's hotspot, not wifi if you have iPad or another smartphone.

Steps to try another mobile phone's hotspot: Mobile phone A or iPad download Treatlife APP, mobile phone B turn on the 2.4G personal hotspot as in the below photo. And then connect the mobile phone A/ipad to the 2.4G personal hotspot issued by mobile phone B, and then connect the bulb to Treatlife APP on the mobile phone A/Ipad.

Plug AP Mode:https://cdn.shopify.com/videos/c/o/v/df5e4e1bb7cb49ee8c4d6c7806390584.mp4

How to let plug flicker slowly: https://cdn.shopify.com/videos/c/o/v/960813aa4f2946a796bfa6006af30f8c.mp4

(1) Confirm whether the led indicator light can light on;

(2) If the led indicator light can light on, check whether the bulbs have a built-in remote control; Whether the bulbs can be connected via WiFi or Bluetooth; Whether the floor lamp or desk lamp has A/C output(For indoor dimmer plug DP20);

(3) If the led indicator light won't light on, try it in another place;

(4) If it stil failed, send mail to our support at support@treatlife.tech.

(1) Check whether the bulb is a Dimmable bulb;

(2) Check whether the strip lights/floor lamp/Desk lamp connected to have a remote control;

(3) Check whether the bulbs can be connected via WiFi or Bluetooth;

(4) Check whether the floor lamp or desk lamp has A/C output(For indoor dimmer plug DP20);

(5)Set the brightness to 100%, if the light won't flicker, try it with another strip light/desk lamp/floor lamp; If the light still flickers, send mail to our support team at support@treatlife.tech.

If the led indicator light will light on and the dimmer plug can be turned on/off manually, just the led indicator light won't flicker red, troubleshoot as below steps:

(1) Check whether you press the on/off button 3 times first;

(2) Press the on/off button more times and check again;

(3) If check all the above suggestions, still failed, send mail to our support at support@treatlife.tech.

(1) Check whether the power exceeds the max power: 150W LED/300W(DP12 each outlet, DP20 total)/400W(DP12);

(2) Check whether the bulbs have a built-in remote control;

(3) Check whether the bulbs can be connected via WiFi or Bluetooth;

(4) Check whether the floor lamp or desk lamp has A/C output(For indoor dimmer plug DP20);

And you could send mail to our support team at support@treatlife.tech for help.

Check whether the bulbs connected to are DIMMABLE bulbs first, if yes, check whether the bulbs have the below three situations, if have any of them, the plug can't work normally.

(1) Check whether the bulbs have a built-in remote control;

(2) Check whether the bulbs can be connected via WiFi or Bluetooth;

(3) Check whether the floor lamp or desk lamp has A/C output(For indoor dimmer plug DP20);

(1) Check whether the brightness is set to 'OFF';

(2) Set the dimming range to 10%-100% and check again;

(3) If still failed, send mail to our support team at support@treatlife.tech.

(1) Check whether the power exceeds the max power: 150W LED/300W(DP12 each outlet, DP20 total)/400W(DP12);

(2) Try it at another location;

(1) Confirm that the switch has connected to a real 2.4G Wi-Fi; All the router broadcast in the U.S. and Canada are both 2.4G and 5G, check whether you have set different names and passwords for them, and connect the switch to the 2.4G wifi only? For how to set the 2.4G and 5G network separately, could you read the router user manual or contact the manufacturer: Please do not connect the switches to public Wi-Fi.

(2) Confirm if there are any special symbols (eg: '=&" {}) in the Wi-Fi name and password;

(3) Double-check the Wi-Fi name and password. Please delete the blank at the end;

(4) Near the device to your router;

(5) Try the AP mode as the user manual;

(6) Download the Smart Life APP;

(7) If you have an iPad or other smartphone, connect the device to another smartphone's hotspot and check again.

(8) If still failed, send mail to our support team at support@treatlife.tech for help.

1. Tap the “+" on the upper right corner;

2. Choose 'Add Manually' and choose the 'Plug', then choose the ’Mini Plug' icon;

3. Enter your Wifi password.

4. Change from 'EZ mode to "AP Mode" in the right corner;

5. Press the ON/OFF button for 5 seconds until the led indicator light blinks red rapidly. Then press the ON/OFF button for 5 seconds until the led indicator light blinks red SLOWLY.

6. Enter your 2.4G WiFi name and password(kindly note that don't enter the device's hot spot name here) and choose 'Next', then choose 'Connect now

7.  Jump to the WLAN page automatically, if not, kindly click the WLAN settings: the WI-FI settings on your phone and connect to the "Treatlife-xxx" network;

8. Jump back to Treatlife APP automatically, if not, kindly go back to Treatlife APP, choose 'Confirm hot spot connection, next' and wait for the connection to complete.

If cannot find the device's hotspot 'Treatlife XXX or Smart Life XXX', check whether the led indicator light is flickering red SLOWLY, this device's hotspot only could appear when the led indicator light flickering red SLOWLY;

If can find the device's hotspot 'Treatlife XXX or Smart Life XXX', but still failed in the last connection, try another smartphone's hotspot, not wifi if you have iPad or another smartphone.

(1) Check whether the device connected to is a smart device or has a remote control, and A/C output, the smart mini plug SK50 cannot be used with these;

(2) Check if this problem also occurs when controlling the plug manually;

(3) If this issue still happens when controlling the plug manually, send mail to our support team at support@treatlife.tech with the details about the issue;

Confirm whether your phone is iPhone or Android phone first.(1) If it is iPhone, connect the iPhone to 2.4G WiFi first, and then connect the PLUG to Treatlife APP as per the below steps. Open Treatlife APP/Smart Life APP ---- Tap Treatlife APP: 'Profile'  ---- Choose 'HomeKit Information' ---- 'Add HomeKit device' and scan the code on the surface of the plug ---- wait for the connection successfullyAfter the plug is connected to Treatlife APP successfully, the HomeKit plug will be shown on the Home APP automatically

Attention: If the HomeKit smart plug has been connected to Home APP, but is still not added to the Treatlife APP, kindly bind it to Treatlife APP as per the below steps.Open Treatlife APP/Smart Life APP ---- Tap Treatlife APP: 'Profile'  ---- Choose 'HomeKit Information' ---- It will show the device that has connected to the Home APP,  tap the 'Binded' and then the plug will show on the Treatlife.

(2) If it is an Android phone, the HomeKit supports AP mode only. The steps to connect the HomeKit plug to an Android phone are as below.1. Tap the “+" on the upper right corner;2. Choose 'Add Manually' and choose the 'Plug', then choose the 'Smart Outdoor Plug' or 'Mini Plug' icon;3. Enter your 2.4G WiFi password.4. Tap "AP Mode" in the right corner;5. Press the on/off button for 5 seconds until the red indicator light blinks RED/PINK.6. Tap "Confirm indicator slowly blink"7. Open WLAN settings; the WI-FI settings on your phone and connect to the "Treatlife-SL-xxx" or 'Smart Life-xxx' network.8. Go back to the APP and continue to add the device then wait for the connection to complete.

If could find the device's hotspot 'Treatlife XXX or Smart Life XXX', but still failed in the last connection, kindly try another mobile phone's hotspot, not wifi, and check again if have another smartphone or iPad.

Steps to try another mobile phone's hotspot: Mobile phone A or iPad download Treatlife APP, mobile phone B turn on the 2.4G personal hotspot as in the below photo. And then connect the mobile phone A/ipad to the 2.4G personal hotspot issued by the mobile phone B, and then connect the bulb to Treatlife APP on the mobile phone A/

(1) Confirm whether the WiFi is 2.4G, you can try to test with another phone's personal 2.4G hotspot if you have another mobile phone or iPad to confirm whether this issue is caused by the network first;(2) If your phone is iPhone, plug the device out and plug in again, and press the on/off button for 5 seconds to reset the Homekit Plug until the led indicator light flickers red and then connect the Homekit Plug to Treatlife/Smart Life APP again.Tap Treatlife APP: 'Profile' or Smart Life APP: 'Me' ---- Choose 'HomeKit Information' ---- 'Add HomeKit device' and scan the code on the surface of the switch ---- wait for the connection to successfully

ATTENTION

l The Treatlife 3-way light switch can replace existing 3-way or single-pole light switches.

l If you purchased a 3-way bundle, you only need to install one of them per circuit. Feel free to install the remaining 3-way switches in different locations.

l Neutral wire is required to install the smart switch. If your house was built or remodeled before mid-80's, you may not have a neutral. Please try another location or call an electrician for help.

l Install your Treatlife where you have a strong Wi-Fi signal.

l Keep your mobile device close to the Treatlife light switch until setup is complete.

l The supported maximum wattage rating is: 1250W.

The Tools You'll Need

l Screwdriver

l Pliers

l Electrical Tester

1. Turn Off Power

Locate your circuit breaker panel and turn off the power to each switch you are replacing

Caution: 

Risk of shock.

Make sure the power to every switch you are replacing has been turned off before installation.

Please call a professional electrician if you are not familiar with electrical work.

2. Verify Power Is Off

Press each light switch at the location you’re doing the installation to confirm power is off.

If a light turns on, return the panel to turn off the correct circuit. We recommend you to remove the faceplate from the old switch and use electrical tester to test all wires connected to the switch to ensure there is no voltage in the circuit.

You may need to turn off more than one circuit breaker.

 

3. Pull Out Old Switch

Unscrew the old switch and pull it out of the wall. Do not remove any wires.

 

4. Identify the Old Switch

A  Single-pole Switch

Only one switch controls one light or a bundle of lights.

B  3-way Switch

Two switches control the same light or the same bundle of lights.

C  4-way Switch

If three switches control the same light or the same bundle of lights, one of the switches is a 4-way switch. The other two are 3-way switches.

Screw the 4-way switch back to the wall, and unscrew one of the other two 3-way switches on the circuit that controls the same light.

5. Find the NEUTRAL Wires

A neutral is required to install the smart light switch.

Make sure there are NEUTRAL wires (most likely a bundle of one or more white wires ) in the wall. Unless you are replacing an existing smart switch, it’s probably not connected to your old switch.

Note: If there is no neutral, please try another location or call an electrician for help.

6. Test NEUTRAL and GROUND Wires

Make sure there is no power on the neutral wires from a neighboring circuit. If necessary, shut off additional circuits until no voltage is found.

l Label the NEUTRAL and GROUND wire in the wall with the stickers in the package.

GROUND wires are usually BARE COPPER or GREEN.

7. Identify Line/Load Wire

Note: The wires may be different colors than shown.

A  Single Pole Only

l Label the remaining two wires in the wall with the two “Line/Load” stickers in the package.

B  3-way only

l Label the LINE/LOAD wire (usually BLACK, attached with a black screw, and may be labeled “common".) in the wall with the “Line/Load” sticker.

l Label the remaining two wires with the “Traveler" stickers in the package.

8. Take Pictures of the Wiring

Take one or two pictures of the old switch and where each wire is connected to it, in case you need guidance to repeat the installation.

Note: Make sure all of the text on the labels in the pictures is clearly displayed.

9. Remove Existing Switch

Loosen the screw terminals and remove the old switch.

10. Wire the Smart Switch

Remove the sticker securing the wires on the new switch.

A  Single Pole Only

Connect NEUTRAL/GROUND Wires

Use wire nuts to connect the neutral and ground wires on the Treatlife Light Switch to the labeled wires coming from the wall in order.

Connect LINE/LOAD Wires

Use a wire nut to connect the LINE/LOAD wire from Treatlife Light Switch to one of the labeled “Line/Load" wires coming from the wall.

Use a wire nut to connect one of the TRAVELER wires from Treatlife Light Switch to the LINE/LOAD wire coming from the wall.

Cap off the remaining TRAVELER wire from the Switch with a wire nut.

B  3-way only

Connect NEUTRAL, GROUND, LINE/LOAD Wires

Use wire nuts to connect these different wires from Treatlife Light Switch to the labeled wires coming from the wall.

Connect TRAVELER Wires

Use wire nuts to connect the RED wires from the Switch to the TRAVELER wires coming from the wall.

11. Install Light Switch Into the Wall

Hold the wire nuts and gently pull each wire to make sure the wire nuts are secure. Carefully push the wires deep into the switch box. Attach the Light Switch to the switch box with the screws provided. Finally, snap on the faceplate.

Note: Do not over tighten the screws, as it could restrict the operation of the switch.

12. Turn on Power

Turn power back on at the circuit breaker.

Press the on/off button to confirm whether the switch is powered on/off normally. If the light fixture can not be turned off/on, or sometimes the light switch can not be turned on or off, the wiring maybe incorrect or the nuts are loose. Please refer to the instructions in the manual or call an electrician for help.

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(1) Wait for a while and try many times;
(2) Try another E-mail address if you have;
(3) Download and try the Smart Life APP
(4) If can't receive the verification code both APP, check as follows:
If does not receive the letter, kindly temporarily turn off the spam prevention function of Mail, and add our mailing address: system.az@notice.2.ismartlife.me and domain to the secure mailing list, and check whether the message is in spam.
If the email still cannot be received by the above methods, it is recommended that contact the mail platform and provide the following information to the administrator of the mail platform to check whether the email is saved in the mail platform and has not been successfully forwarded to the recipient's email.
The email we sent the verification code to is: system.az@notice.2.ismartlife.me

Please check if the account is registered on the Treatlife website, if so, please try to re-register the account on the Treatlife APP.

Enter the APP ---  Profile --- Click the setting icon on the upper right corner --- Account and Security --- ' Email Address'--- 'Change Mail' --- Enter the password---And then bind to new mail address

Enter the APP ---  Profile --- Click the setting icon on the upper right corner --- Account and Security --- Change login Password --- Get Verification Code --- Enter the verification code you received then the password will be changed.

Have 3 ways for multiple users to control the same device:

1. Treatlife/SmartLife both support multiple users to log in to the same account on multiple devices.

2. Couldshare devices with multiple users: Go to the detailed device page---Click the 'Pen' on the upper right corner---Device sharing

3. Could add family management to a master account to authorize other accounts to control the devices under the master account.---Profile--Home Management--Home Settings--Add member

Open the Treatlife/Smart Life APP --- Tap the device --- Click the pen icon in the upper right corner --- Find and Tap the 'Device Information' on the top --- Find the 'MAC address'

Go to the detailed device page --- Click the 'Pen' on the upper right corner --- Click the 'Pen' on the top --- Click the 'Name' --- Rename the device and confirm it.

Choose one of the devices you want to group-- Enter the device interface --- Click the 'pen' upper right corner --- Create Group --- Choose all the devices you want to group --- Enter group name --- Return to All device and you will see the group

Enter the APP --- Smart--Automation --- Click the '+' on the upper right corner --- When weather changes --- Sunset --- And choose the time you want.

(1) Confirm that the switch has connected to a real 2.4G Wi-Fi;All the router broadcast in the U.S. and Canada are both 2.4G and 5G, check whether you have set different names and passwords for them, and connect the switch to the 2.4G wifi only? For how to set 2.4G and 5G network separately, could you read the router user manual or contact the manufacturer.PS: Please do not connect the switches to a public Wi-Fi.

(2) Confirm if there is any special symbols (eg: '=&"" {}) in the Wi-Fi name and password;

(3) Double check the Wi-Fi name and password. Please delete the blank in the end;

(4) Near the device to your router;

(5) Try the AP mode as user manual;

(6) Download the Smart Life APP;

(7) If you have an ipad or other smartphone, connect the device to another smartphone's personal hotspot and check again.

(8) If still failed, send mail to our support team at support@treatlife.tech for help.

According to the instructions on the user manual, try AP mode and follow the steps below to troubleshoot.

(1) If cann't find the device's hotspot 'Treatlife XXX or Smart Life XXX', check whether the bulb or red led indicator light is flickering SLOWLY, this device's hotspot only could appear when the bulb or red led indicator light is flickering red SLOWLY.

(2) If can find the device's hotspot 'Treatlife XXX or Smart Life XXX', but still failed in the last connection, try to connect the device to another smartphpone''s personal hotspot not Wi-Fi if you have another smart phone or ipad.

(3) If still failed, send mail to our support team at support@treatlife.tech for help.

Pairing a Bluetooth device needs to be added in Treatlife App, not the Bluetooth adding interface of the phone.

Make sure the Wi-Fi switch of your phone is on, and the router is working normally.

Your iphone must be connected to the network, when paring a Bluetooth device, (because the Bluetooth device needs to be registered on the cloud server to be added successfully).

If you use an Android phone, you must open the App's location permission.

The device may have been added, it is recommended to reset the Bluetooth device and add it again.

Whether the distance between the Bluetooth gateway and the Bluetooth device is moderate (less than 3 meters), it is recommended to be as close as possible (if there is no Bluetooth gateway, you can skip it, just connect to the phone directly).

Check whether there are other users around using the Bluetooth device (the Bluetooth device can only be controlled and used by one user at the same time due to its characteristics, and it will be offline when other users are using it).

The Bluetooth device you added is not our product. Bluetooth devices have certain private protocols, so other brands of Bluetooth devices cannot be added to our App (even if they are added successfully, they cannot be controlled).

If all of the above conditions have been ruled out and your device still cannot connect to the Internet, kindly try the EZ mode or AP mode as user manual. Thank you.

(1) Restart the router first;

(2) If failed, according to the instructions on the user manual, try AP mode and follow the steps below to troubleshoot;

     If cann't find the device's hotspot 'Treatlife XXX or Smart Life XXX', check whether the bulb or red led indicator light is flickering SLOWLY, this device's hotspot only could appear when the bulb or red led indicator light is flickering red SLOWLY.

     If can find the device's hotspot 'Treatlife XXX or Smart Life XXX', but still failed in the last connection, try to connect the device to another smartphpone''s personal hotspot not Wi-Fi if you have another smart phone or ipad.

(3) If the device can be re-connected to another smartphone's personl hotspot with AP mode, kindly check the Wi-Fi whether it changed the SSID and so on;

(4) If the device cannot be re-connected to another smartphone's personl hotspot with AP mode, send mail to our support team at support@treatlife.tech for help.

Tap the icon "..." on the far right of the "All Devices" column  ---  Click 'Device Management' and then you could change the order of the device

Click the "..." icon on the far right of the "All Devices" column --- Click "Room Management" --- Click "Add Room" --- Enter the room name and save  --- Click the room just set up, and then click the front of the device '+' icon to add it to this room

All devices cannot be linked to Alexa via 'Add device' directly, you need tap on 'Skills and Game' and search 'Treatlife' and then enter the Treatlife APP account/password, then link to Alexa with Treatlife APP account, and the devices connected to Treatlife APP will show on Alexa, you can find them at 'All device'.

How to link to Alexa:

Enter Alexa APP --- More --- Select 'Skills & Games' --- Search for "Treatlife" to enter the next interface --- Tap" ENABLE TO USE' --- Enter your Treatlife APP account and password --- Tap "Next Step" to enable the skill and then the devices connected to the Treatlife APP will show up on "All Devices" in the Alexa APP

Completed the above steps, you can connect successfully.       

If you couldn't find the Treatlife on the Alexa Skill, kindly set the Alexa APP to English and check again.

If it says wrong/invalid username or password, check for typos? Please do not use the cached password, enter the account password manually. In addition, the account must be registered on the Treatlife APP,  but not on the Treatlife website.

If it shows geo-restrictions, please check Google APP, Treatlife APP, and mobile ID such as APP ID are registered in the same region.

And you could try the Smart Life APP, if meet any problem when using Treatlife APP to link. Thank you.

Alexa: https://cdn.shopify.com/videos/c/o//40d73b284424457092a0827f02a0b739.mp4

Here is How to connect to Google Assistant(take Treatlife for example)
1. Complete product networking configuration in the Treatlife App
Complete the device's networking configuration according to the prompts in the App
Note: In the App, change the name of the device to an easily identifiable name such as Alexa; names are usually in English, such as "bed light"

2. Configure Google Home device
(If you have already configured Google Home, you can skip this step. The following instructions are based on the iOS client)
1). Make sure your Google Home device is powered on and connected to a Wi-Fi network.
2). Open the Google Home app on your phone. After successful login, tap on the menu in the upper left corner and select "SET UP" to set up Google Home.
3). It will notify you with a sound to ensure that you are connected to the correct device. After you hear the sound, tap "YES" to proceed to the next step.
4). You can choose to differentiate the room where Google Home is located from other Google devices. Then, select the Wi-Fi network and language, wait for the system to complete the configuration, and tap "next."
5). According to the page prompts, choose whether to agree to the corresponding operation. When the page displays "Google Home is ready," select "continue" to continue to the next step.
6). Next is the voice control guide tutorial. Once you're done listening, tap "FINISH SET UP." At this point, Google Home setup is complete.

3. Key step - link Action
1). On the main page of the Google Home app, tap the sidebar menu in the top left corner and select "Home Control."
2). Then tap the plus sign in the lower right corner and search for "Treatlife."
3). Find Treatlife on the list and open it, select the country where your Treatlife app account is located, enter your Treatlife app account and password, and tap “Link Now."
4). Enter the Treatlife app account and password, then tap “Link Now” to link your Treatlife account. Choose the room where your device is located, and then the skill will appear on the Home Control Devices list. Now you can begin your smart home journey.
5). Control your smart device with Google HomeNow you can control your smart device with Google Home. With the bedroom light as an example, the supported commands include (Google Home currently only supports English commands):
Ok Google, turn on/off bedroom light. (Turn on/off the light or other device)
Ok Google, set bedroom light to 50 percent. (Set the light to any brightness)
Ok Google, brighten bedroom light. (Brighten the light)
Ok Google, set bedroom light to red. (Set the color of the light, only color changing lights support this function) 

If you couldn't find the Treatlife on the Google, kindly set the Google APP to English and check again.

If it shows that the password and the account error, kindly check whether there is any typo? Please do not use the web page to cache the password, manually enter the account password. In addition, the account password must be registered in Treatlife APP, not in Treatlife Website, thank you.

If it shows geo-restrictions, please check Google APP, Treatlife APP, and mobile ID such as APP ID are registerred in the same region.

And you could try the Smart Life APP, if meet any problem when using Treatlife APP to link. Thank you.

If stilll have problem, send mail to our support team at support@treatlife.tech for help. Thank you.

Temporarily only supports connecting to SmartThings via Smart Life APP.

Download Smart Life APP first and connect the device to Smart Life APP and then link to SmartThings as below steps.
Quick Setup Guide
Step 1: Add Device
From the Smartlife APP, make sure that there is at least one device that supports SmartThings in the device list.
Step 2: Modify the Device Name
From the Smartlife APP, modify the device name to something that SmartThings could easily recognize, such as: Living room light or Beadroom light.
Step 3: Login Smartthings
Open the SmartThings APP to login your Smartthings APP account.
Step 4: Add SmartThings Capability
From the SmartThings APP, tap the add button “+” at the upper right corner and select “Device”. Under "By brand" locate " Smartlife" and tap any device category to continue forward. Tap "Next" and enter your "Smartlife" username/password on the authorization page to complete the setup.
Step 5: Control the Device
You can now control your device through SmartThings APP and Use Bixby to voice control your connected devices.
The following voice commands are supported:
“Hi Bixby, turn on the light” (or off)
“Hi Bixby, set living room to 20%”
“Hi Bixby, raise the temperature of the air conditioner” (or lower)
“Hi Bixby, Change the mode of the air conditioner to auto”
“Hi Bixby, Start auto cleaning for the robot cleaner”
Note:
1. Bixby language availability: English (UK), English (USA), French (France), German (Germany), Italian (Italy), Korean (South Korea), Mandarin Chinese (China), Spanish (Spain), Portuguese (Brazil).
2. Bixby is currently available on: GalaxyS20, S20+, S20 Ultra, Z Flip, Fold, Note10, Note10+, Note10 Lite, S10, S10+, S10e, S10 Lite, Note9, S9, S9+, Note8, S8, S8+, S8 Active, A71, A51, A90, A80, A70, A70s, A60, A50, A50s, A8s, A9 2018, A9 Star, Tab S6, Tab S5e, Tab S4, Tab A 10.5”, Tab Active Pro, Watch Active2, Watch Active, Watch, W20 5G, W2019, W2018

If it shows that the password and the account error, kindly check whether there is any typo? Please do not use the web page to cache the password, manually enter the account password. In addition, the account password must be registered in Treatlife APP, not in Treatlife Website, thank you.

If it shows geo-restrictions, please check SmartThings APP, Treatlife APP, and mobile ID such as APP ID are registerred in the same region.

If stilll have problem, send mail to our support team at support@treatlife.tech for help. Thank you.

Kindly set the Alexa/Google Home APP to English and check again.

And you could try the Smart Life APP, if meet any problem when using Treatlife APP to link.

If still have issue, contact our support team at support@treatlife.tech for help.

Temporarily only supports connecting to SmartThings via Smart Life APP.

Download Smart Life APP first and connect the device to Smart Life APP and then link to SmartThings with Smart Life APP.

(1) Check whether there is any typo first;

(2) Don't use the cached password, manually enter the username/password;

(3) Make sure that your Treatlife account is registered on the Treatlife APP, not the Treatlife website. If your Treatlife account is registered on the Treatlife Website, kindly download the Treatlife APP, and register the treatlife account on the Treatlife APP again;

(4) Change the password as following steps and link to Alexa/Googel Home again.

Enter the APP ---  Profile --- Click the setting icon on the upper right corner --- Account and Security --- Change login Password --- Get Verification Code --- Enter the verification code you received then the password will be changed.

(5) Try to download the Smart Life APP, and using Smart Life APP to link to Alexa/Google Home;

If stilll have problem, send mail to our support team at support@treatlife.tech">support@treatlife.tech for help. Thank you.

Check whether the Google APP, Treatlife APP, and mobile ID such as APP ID are registerred in the same region.
If still can’t connect the device to the Google Home/Alexa, please contact our support at support@treatlife.tech for help.

(1) Check whether the device is offline on Treatlife APP;
(2) If the device is offline on Treatlife APP, wait for a while first, the device may be offline when the network signal is poor, but it will be back online when the network signal is good. And you also could restart the router;
(3) If the device is online on Treatlife APP, and could be turned on/off via Treatlife APP, kindly disable the skill on Alexa/Google Home and check again;
(4) If still failed, delete the device from Treatlife APP and re-connect it to the Treatlife APP;
(5) If tried all above suggestions and still failed, contact our support at support@treatlife.tech for help.

After adding the device to the HomeKit information in the Treatlife App, it will be bound to Treatlife and Apple HomeKit synchronously.

Please check details here:

https://www.treatlife.tech/apps/help-center#hc-how-to-connect-the-switch-to-treatlife-app

You can also add the device to Apple HomeKit directly. Enter your Apple Home App, click the ‘+’ button in the upper right corner, choose to add or scan accessories and proceed to the next step according to the prompts.

Check Siri/Scene and Automation settings here: https://support.apple.com/en-us/HT208280

Remote control: it requires a HomePod, Apple TV or iPad set up as a home hub.

Sharing: can't share devices individually but can invite family members in App Home App.